Refund and Returns Policy - Soul Lifestyle

At Soul Lifestyle, we are dedicated to ensuring your satisfaction with our products. In the event that you need to initiate a return, please follow the steps outlined below to guarantee a smooth and efficient process:

Return Process:

1)Initiating the Return: Please log in to your account on our website and locate the order you wish to return. Provide information about the items you will be returning by sending an email to info@soullifestyle.co.za

2)Packaging and Labeling: Carefully pack the items in their original packaging, ensuring they are securely sealed.

3)Courier Collection: The responsibility for the courier cost and the safe return of the parcel to our depot rests with the customer. Please arrange for a reputable courier service to send the package to the following address:

Soul Matters
27 Warrington Road
Claremont
Cape Town, 7708
South Africa

Please note that the cost of the courier service will be your responsibility.

Verification and Refund Initiation: Upon receiving the returned items at our facility, our team will conduct a thorough inspection to ensure they are undamaged, and all components are present. Following this verification process, we will promptly initiate the refund.

Bank Details for Refund: To facilitate the refund process:

• Bank Name:
• Account Holder Name:
• Account Number:
• Branch Code:
• Swift Code (if applicable):

Rest assured that your refund will be processed as swiftly as possible once all verification steps are completed.

General Questions:

My Order Never Arrived: We apologize for any inconvenience. Please check your email confirmation for the tracking number and tracking link. If that doesn’t work, send us an email with your details and confirmation number.

My Order Is Wrong or Damaged: Take a deep breath. Visit your happy place. Now, send us an email with your order details and tell us what’s wrong. We’ll work on fixing this right away.

I Messed Up the Address on My Delivery: We understand mistakes happen. Please Call us: 021 001 2588 or send an email to info@soullifestyle.co.za

I Would Like to Return My Order: Your right to cancel an order starts when you place your order and ends 14 days from the day you receive your goods. If you wish to cancel your order, you must return the items within 14 days of the cancellation. Items received after this time will be refused and sent back to you.

If you took advantage of a promotion with free items, those must also be returned. Failure to return free items will result in charges for the items received.

You are responsible for the safe return of products, including the cost. It is recommended to insure your return parcel in case of loss or damage.

For more details, contact us at info@soullifestyle.co.za

Important Note: Products over 50kg will include a R3500 delivery surcharge.

Do You Ship Nationwide? Yes, we do. We ship to all major cities and outlying areas in South Africa. Deliveries to major cities can take up to 5 days, and deliveries to outlying areas can take up to 7 days.

Thank you for choosing Soul Lifestyle.